Privacy Policy

Carto Canada Inc.

Last Updated: May 06, 2026

Introduction

Carto Canada Inc. ("Carto Canada," "we," "our," or "us") is committed to protecting the privacy and security of personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information when individuals visit our website, purchase products or services, participate in training or events, communicate with us, or otherwise interact with our business.

We recognize the importance of privacy and are committed to handling personal information in a responsible manner in accordance with applicable privacy laws in Canada, including the Personal Information Protection and Electronic Documents Act (PIPEDA), and other relevant provincial and federal legislation.

By using our website or services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal information as described herein.

Who We Are

Carto Canada Inc. is a Canadian company that provides geospatial equipment, training, and related services to customers across Canada.

Carto Canada Inc. is responsible for the personal information under its control and has designated internal personnel to oversee compliance with this Privacy Policy and applicable privacy laws.

Head Office
1-131 Frank Lambier Ct.
Palmerston, ON, N0G 2P0
Email: governance@cartocanada.ca
Direct: 1 (519) 937 3930 ext. 1003
Toll Free: 1 (833) 417 4170

What Personal Information We Collect

We collect personal information that is necessary to operate our business, provide products and services, communicate with customers, and meet legal and operational requirements.

Depending on how you interact with us, the types of personal information we may collect include identifying and contact information such as your name, email address, telephone number, and company name. We may also collect billing and shipping information, including addresses required to process orders and deliver products.

When you make a purchase, payment information is processed through a secure third-party payment processor. Carto Canada does not store or retain full credit card numbers or payment credentials.

We may collect information related to training programs, events, and customer support interactions, including registration details, inquiries, and correspondence. If you subscribe to marketing communications or newsletters, we may collect your communication preferences and related contact information.

We also collect certain technical information automatically when you visit our website. This may include Internet Protocol (IP) address, device information, browser type, usage patterns, and website interaction data. This information helps us understand how our website is used and allows us to improve performance, security, and user experience.

How We Collect Personal Information

We collect personal information in several ways, depending on your interaction with our business.

Most personal information is collected directly from you when you place an order, request a quote, register for training or events, subscribe to communications, contact customer support, or otherwise provide information through our website, email, telephone, or in-person interactions.

We also collect certain information automatically through the use of cookies, analytics tools, and similar technologies when you visit our website. These technologies help us understand website usage, improve services, and maintain security.

In some circumstances, we may receive personal information from third parties, such as shipping providers, payment processors, marketing platforms, or business partners, where such information is necessary to provide services or fulfill contractual obligations.

How We Use Personal Information

We do not sell personal information to third parties.

We use personal information only for legitimate business purposes and in accordance with applicable privacy laws.

Personal information may be used to process orders, deliver products, provide training services, respond to inquiries, manage customer relationships, and provide technical support. We may also use personal information to communicate with customers about products, services, updates, and relevant business information.

In addition, personal information may be used to improve our website, analyze usage trends, maintain security, detect and prevent fraud, and comply with legal or regulatory obligations. Where permitted by law, we may also use personal information to send marketing communications, promotional materials, or event information that may be of interest to customers. Individuals may opt out of marketing communications at any time.

How We Share Personal Information

Carto Canada may share personal information with trusted third parties where necessary to operate our business and provide services.

Personal information may be shared with service providers who assist us with payment processing, shipping and delivery, customer relationship management, marketing communications, data storage, information technology services, and accounting functions. These service providers are authorized to use personal information only for the purposes of performing services on our behalf and are required to safeguard the information they receive.

We may disclose personal information where required by law, regulation, court order, or government authority. Personal information may also be disclosed in connection with a business transaction, such as a merger, acquisition, restructuring, or sale of assets, where permitted by law.

Third-Party Service Providers

Carto Canada relies on third-party service providers to support business operations and service delivery. These providers may process personal information on our behalf in accordance with contractual obligations and applicable privacy laws.

Examples of service providers we may use include payment processors such as Stripe, analytics and advertising platforms such as Google Analytics and Google Ads, customer relationship management systems, email marketing platforms, cloud storage providers, accounting software providers, shipping and courier services, and information technology or website hosting providers.

While we take reasonable steps to ensure that service providers maintain appropriate security and privacy protections, their handling of personal information is governed by their own privacy policies and contractual obligations.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to improve functionality, analyze website performance, and enhance user experience.

Cookies are small data files stored on your device when you visit a website. They help websites remember preferences, maintain session information, and collect statistical data about website usage.

We use cookies to understand how visitors interact with our website, measure the effectiveness of advertising campaigns, and improve website performance. Analytics tools, including Google Analytics, may collect information such as pages visited, time spent on the website, and general geographic location based on IP address.

You may choose to disable cookies through your browser settings. However, disabling cookies may affect the functionality and performance of certain features on our website.

Data Retention

Carto Canada retains personal information only for as long as necessary to fulfill the purposes for which it was collected and to comply with legal, regulatory, and business requirements.

Customer and transaction records may be retained for accounting, tax, warranty, and legal compliance purposes. In many cases, records are retained for periods required by law or industry standards. When personal information is no longer required, we take reasonable steps to securely delete, anonymize, or dispose of the information in accordance with established procedures.

Data Security

Carto Canada takes reasonable administrative, technical, and physical measures to protect personal information against unauthorized access, loss, misuse, disclosure, alteration, or destruction.

Access to personal information is restricted to authorized personnel who require the information to perform their job responsibilities. We use secure systems, password protection, and industry-standard safeguards to maintain the confidentiality and integrity of personal information.

While we strive to protect personal information using commercially reasonable security measures, no method of transmission over the Internet or electronic storage is completely secure. As a result, we cannot guarantee absolute security.

International Data Transfers

Carto Canada primarily operates in Canada; however, some service providers or technology systems used by our business may be located outside Canada. As a result, personal information may be processed, stored, or accessed in other jurisdictions.

When personal information is transferred outside Canada, it may be subject to the laws of the jurisdiction in which it is processed. We take reasonable steps to ensure that service providers handling personal information maintain appropriate privacy and security protections consistent with applicable laws.

Your Privacy Rights

Individuals have certain rights regarding their personal information under applicable privacy laws.

You have the right to request access to the personal information we hold about you and to request corrections if the information is inaccurate or incomplete. You may also withdraw consent to the use of your personal information, subject to legal or contractual restrictions.

You may request that we update, correct, or delete personal information where appropriate. In some cases, we may be required to retain certain information to comply with legal or regulatory obligations.

If you have concerns about how your personal information is handled, you have the right to contact us directly to resolve the issue. You may also have the right to file a complaint with the Office of the Privacy Commissioner of Canada or another applicable regulatory authority.

Children's Privacy

Carto Canada's services and website are not intended for use by children, and we do not knowingly collect personal information from individuals under the age of majority in their province or territory of residence.

If we become aware that personal information has been collected from a child without appropriate consent, we will take reasonable steps to delete the information as soon as possible.

Data Breach Response

Carto Canada maintains procedures to respond to security incidents involving personal information.

In the event of a data breach that poses a real risk of significant harm, we will take appropriate steps to contain the incident, investigate the cause, and notify affected individuals and regulatory authorities as required by applicable law. We will also implement corrective measures to prevent similar incidents in the future.

Changes to This Policy

Carto Canada may update this Privacy Policy from time to time to reflect changes in business practices, legal requirements, or operational needs.

When updates are made, the revised policy will be posted on our website and the "Last updated" date will be modified accordingly. We encourage individuals to review this Privacy Policy periodically to stay informed about how personal information is handled.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or the handling of personal information, please contact us: